Terms of Service - Vendors

Effective Date: [Date]

Last Updated: [Date]

1. Acceptance of Terms

By registering as a vendor on SketApp, you agree to these Terms of Service. These terms govern your use of our platform as a business user.

2. Vendor Requirements

2.1 Eligibility

• Valid business license or registration
• Legal authority to conduct business
• Compliance with local, state, and federal regulations
• Good standing with relevant regulatory bodies

2.2 Account Setup

• Provide accurate business information
• Verify identity and business credentials
• Set up secure payment processing
• Maintain current contact and business information

3. Product and Service Listings

3.1 Listing Standards

• Accurate descriptions, images, and pricing
• Current availability and inventory status
• Clear terms of sale and delivery
• Compliance with platform content policies

3.2 Prohibited Items

You may not sell:

• Illegal or regulated substances
• Counterfeit or pirated goods
• Weapons or dangerous materials
• Adult content or services
• Items that violate intellectual property rights

4. Bidding and Transaction Management

4.1 Bid Response Requirements

• Respond to relevant bids within 24 hours
• Provide accurate pricing and delivery estimates
• Honor accepted bids and quoted terms
• Communicate clearly and professionally

4.2 Order Fulfillment

• Fulfill orders according to agreed terms
• Maintain quality standards
• Provide tracking and delivery updates
• Handle returns and refunds per your policies

5. Fees and Payments

5.1 Platform Fees

• Transaction fees: [X]% per completed sale
• Premium feature fees as disclosed
• Payment processing fees (third-party charges)
• Fees are automatically deducted from payouts

5.2 Payment Terms

• Payments processed within [X] business days
• Minimum payout threshold: $[Amount]
• Tax reporting and documentation requirements
• Chargebacks and disputes may affect payouts

6. Performance Standards

6.1 Quality Metrics

• Maintain minimum customer satisfaction rating
• Response time requirements for customer inquiries
• Order fulfillment and delivery performance
• Dispute resolution and customer service standards

6.2 Consequences of Poor Performance

• Reduced visibility in search results
• Suspension of bidding privileges
• Account review and potential termination
• Loss of premium features or benefits

7. Prohibited Vendor Activities

Vendors may not:

• Manipulate reviews or ratings
• Contact customers outside the platform initially
• Discriminate based on protected characteristics
• Engage in price manipulation or false advertising
• Use competitor information inappropriately
• Create multiple accounts or circumvent restrictions
• Share account access with unauthorized parties

8. Intellectual Property

8.1 Your Content

• You retain ownership of your product images and descriptions
• You grant SketApp license to display your content
• You represent that you own or have rights to all content

8.2 Platform Respect

• Do not copy or scrape platform data
• Respect SketApp's trademarks and branding
• Follow brand guidelines if using our logos

9. Customer Data and Privacy

• Use customer data only for order fulfillment
• Protect customer information according to privacy laws
• Do not share customer data with third parties
• Comply with applicable data protection regulations

10. Platform Changes

• We may modify features, policies, or fee structures
• Advance notice will be provided for material changes
• Continued use constitutes acceptance of changes

11. Suspension and Termination

11.1 Grounds for Action

• Violation of these terms or platform policies
• Customer complaints or quality issues
• Legal or regulatory concerns
• Fraudulent or deceptive practices

11.2 Consequences

• Temporary suspension of account privileges
• Permanent termination and loss of access
• Forfeiture of pending payments in severe cases
• Prohibition from creating new accounts

12. Liability and Insurance

• Vendors are responsible for their products and services
• Maintain appropriate business insurance coverage
• SketApp is not liable for vendor actions or products
• Indemnify SketApp against claims related to your business

13. Dispute Resolution

• First attempt resolution directly with customers
• SketApp may mediate disputes at our discretion
• Binding arbitration for unresolved platform disputes
• Cooperation required for dispute resolution processes

14. Compliance and Legal Requirements

• Comply with all applicable laws and regulations
• Maintain required licenses and permits
• Pay all applicable taxes and fees
• Cooperate with legal investigations if required

15. Contact Information

For vendor-specific questions:

• Vendor Support: vendor-support@sketapp.com
• Legal Issues: vendor-legal@sketapp.com
• Payments: vendor-payments@sketapp.com
• Address: [Company Address]