Terms of Service - Users

Effective Date: [Date]

Last Updated: [Date]

1. Acceptance of Terms

By accessing or using SketApp, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our service.

2. Description of Service

SketApp is a marketplace platform that connects buyers with vendors. We facilitate:

• Product discovery and comparison
• Bidding and negotiation processes
• Communication between buyers and vendors
• Transaction facilitation (payments processed by third parties)

3. User Account and Registration

3.1 Account Requirements

• You must be at least 18 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use

3.2 Account Responsibilities

• You are responsible for all activities under your account
• Keep your contact and payment information current
• Use the platform in compliance with these terms

4. Bidding and Transactions

4.1 Bid Creation

• Provide accurate descriptions of your needs
• Set realistic budgets and timelines
• Respond to vendor questions promptly
• Honor accepted bids and complete transactions

4.2 Transaction Process

• SketApp facilitates but does not guarantee transactions
• Payment processing is handled by third-party providers
• Disputes should be resolved directly with vendors first
• We may assist with dispute resolution but are not liable for outcomes

5. Prohibited Activities

You may not:

• Create false or misleading bids
• Attempt to circumvent platform fees or processes
• Harass, threaten, or abuse vendors or other users
• Use the platform for illegal activities
• Attempt to hack, disrupt, or damage the platform
• Create multiple accounts to evade restrictions
• Share your account credentials with others

6. Payments and Fees

• SketApp may charge fees for premium features
• All fees will be clearly disclosed before charging
• Payment disputes should be directed to the payment processor
• Refunds are subject to our refund policy

7. User Content and Reviews

7.1 Your Content

• You retain ownership of content you post
• You grant us license to use your content for platform operations
• You are responsible for the accuracy and legality of your content

7.2 Reviews and Ratings

• Reviews must be honest and based on actual experiences
• Fake or incentivized reviews are prohibited
• We may remove reviews that violate our policies

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Platform Availability

• We strive for 99.9% uptime but cannot guarantee continuous availability
• Maintenance and updates may temporarily affect service
• We are not liable for damages caused by service interruptions

10. Intellectual Property

• SketApp and its content are protected by intellectual property laws
• You may not copy, modify, or distribute our content without permission
• Respect the intellectual property rights of vendors and other users

11. Limitation of Liability

SketApp is not liable for:

• Quality, safety, or legality of products or services
• Actions or omissions of vendors or other users
• Loss of data, profits, or business opportunities
• Indirect, incidental, or consequential damages

12. Indemnification

You agree to indemnify and hold SketApp harmless from claims arising from your use of the platform or violation of these terms.

13. Termination

• Either party may terminate your account at any time
• We may suspend or terminate accounts for policy violations
• Upon termination, your right to use the platform ceases immediately
• Surviving provisions include payment obligations and liability limitations

14. Governing Law and Disputes

• These terms are governed by the laws of [Jurisdiction]
• Disputes will be resolved through binding arbitration
• Class action waivers apply where legally permitted

15. Changes to Terms

We may update these terms periodically. Continued use of the platform after changes constitutes acceptance of new terms.

16. Contact Information

For questions about these terms:

• Email: legal@sketapp.com
• Support: support@sketapp.com
• Address: [Company Address]